Customer story
Strengthening Cyber Security Awareness at National Gas with Chorus
National Gas, a critical part of the UK’s energy infrastructure, recognised the need to strengthen its cyber-security posture in the face of increasingly sophisticated threats.
Chorus partnered with National Gas to design bespoke e-Learning content that raised awareness, built skills, and embedded a culture of vigilance.
This initiative proved pivotal in equipping employees with the knowledge and confidence to identify, prevent, and respond to cyber threats, strengthening National Gas’s digital infrastructure and safeguarding sensitive information.
Key outcomes
- Bespoke e-Learning content for all staff and contractors
- Practical, engaging modules accessible to every employee
- Improved recognition and response to cyber threats
- Embedded a culture of awareness and vigilance
- Strengthened compliance and digital resilience
At a glance
- 3,000+ employees trained across multiple sites
- Bespoke cyber security awareness e-Learning
- Improved threat recognition and confidence
The Problem
As a utilities industry leader, National Gas were faced with increasing risks to operational integrity and data security. Existing training wasn’t keeping pace with the evolving cyber threat landscape, leaving employees without the confidence or skills to spot and respond to potential incidents.
Without comprehensive cyber security training, National Gas faced risks that extended beyond the loss of critical information assets. Inadequate awareness could undermine employee confidence, compromise compliance with strict industry regulations, and ultimately damage the organisation’s reputation as a trusted operator in the UK’s energy sector.
The Solution
To meet this challenge, National Gas partnered with Chorus to design tailored e-Learning content that put cyber security awareness at the heart of its workforce development.
Led by Geri Wynne, the project focused on creating training that was practical, engaging, and accessible to every employee, no matter their technical background. The bespoke e-Learning modules explored key areas such as phishing, password security, data protection, and incident reporting.
“The content we are building with Chorus is far superior to what we’ve seen before. Using animation as the basis for the training helped us keep the content modular for multiple applications, and significantly increased knowledge retention. Rory and his team are fantastic at what they do!”
Simone Turner
Senior Business Change Training Analyst National Gas
The results
Improved workforce confidence and cyber threat recognition across teams
Consistent training delivery with measurable knowledge retention gains
Strengthened compliance, audit readiness, and digital resilience
The launch of the cyber security e-Learning programme marked a major step in strengthening National Gas’s commitment to digital safety and resilience. Following deployment, assessments showed clear improvements in employees’ ability to recognise and respond to cyber threats, while also embedding a culture of awareness that empowers employees to take ownership of protecting the company’s digital assets.
The programme’s success has created a strong foundation for ongoing cyber security education, helping National Gas stay vigilant and adaptable in the face of an evolving threat landscape.
What's next
Building on the success of the e-Learning initiative, National Gas is expanding its partnership with Chorus to address emerging threats, evolving technologies, and the ongoing need for continuous learning.
This continued investment in people and skills reinforces performance, safeguards operations, and demonstrates National Gas’s commitment to safety and excellence across the energy sector.
“We’re delighted to see our partnership grow beyond the initial training, creating new opportunities to enhance inductions, strengthen safety standards, and introduce tools that boost operational efficiency.”
Kate Townsend
Head of Sales, Chorus
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